I have just purchased a hypnosis program from you. It has several tracks to it, and as I click to download it it says, that it will take over 12 hours to download. I don't know much about downloading etc. but clearly it's not going to work as this is just one part of the whole program. I am trying to download it on to my laptop.
Is it possible to get a refund? I would obviously rather have the program, but I guess that either my internet is too slow or my computer is too old. (Got it in 2011).